Refund and Returns Policy

Last Updated: July 3, 2026

At Sahra Box, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

1. 15-Day Return Policy

You may request a return within 15 days of receiving your order.

Unfortunately, returns requested after 15 days from the delivery date cannot be accepted.

2. Return Conditions

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all original accessories (if applicable).
  • Be accompanied by proof of purchase or your order number.

3. Personalized & Custom-Made Products

As many of our products are personalized and made specifically for each customer, customized or personalized items cannot be returned or refunded unless:

  • The item arrives damaged.
  • The wrong item was sent.
  • There is a manufacturing defect.

Please contact us within 48 hours of delivery if you experience any of these issues.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order.

Please include:

  • Your order number.
  • Clear photos of the item.
  • A brief description of the issue.

We will review your request and, if approved, offer a replacement or full refund.

5. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products.
  • Gift cards.
  • Clearance or final sale items.
  • Products showing signs of use or damage caused after delivery.

6. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

7. Return Shipping

If the return is due to our error (wrong, damaged, or defective item), Sahra Box will cover the return shipping costs.

For all other approved returns, the customer is responsible for the return shipping costs.

8. Contact Us

If you have any questions about our Refund & Return Policy, please contact our customer support team.

Thank you for choosing Sahra Box.